Refund policy

Return & Refund Policy

Thank you for choosing South Sea Salt Co. Because our culinary salts are food-grade products intended for commercial foodservice and culinary use, we maintain strict quality control and food safety standards.

Food Safety & Returns Policy

  • Opened Products: Due to food safety and biosecurity regulations, we cannot accept returns or offer refunds for opened pails, broken tamper-evident seals, or used salt products.

  • Unopened Products (Change of Mind): Unopened, factory-sealed products in their original, undamaged packaging may be returned within 14 days of delivery. Return freight costs for change-of-mind returns are the responsibility of the customer.

Transit Damage & Order Discrepancies

Heavy culinary pails are handled via palletized and courier road freight. While we pack all shipments securely, handling issues can occasionally occur:

  • Immediate Inspection: Please inspect your order upon delivery.

  • Reporting Damage: If your shipment arrives damaged, leaking, or with broken container seals, or if you receive an incorrect item, contact us within 48 hours of delivery at orders@southseasalt.com.au.

  • Evidence Required: Include your order number, a brief description of the issue, and clear photos of the shipping label, outer packaging, and damaged container/contents.

  • Resolution: Verified transit-damaged items will be promptly replaced at our expense or refunded in full.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced or refunded if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Refunds Process

  • Once an eligible return or transit claim is assessed and approved, your refund will be processed back to your original payment method (Bank Deposit/PayID or Card) within 3–5 business days.

  • If you paid via direct bank transfer or PayID, our accounts team will request your remittance details to return the funds directly to your account.

Contact Us

For any inquiries regarding your order, delivery, or return eligibility, please reach out directly:

  • Email: orders@southseasalt.com.au